Learn and Grow With Us

About Newage

Newage Software (www.newage-global.com) is a leading provider offreight forwarding software and digitized back-office services, designed tomeet the evolving needs of the freight forwarding and logistics industry.

Our end-to-end SaaS-based ERPplatform and digital back-office solutions help logistics companies improveoperational efficiency, reduce cost leakages, and gain actionable businessinsights. These solutions leverage advanced technologies and automation tosupport businesses of all sizes—from small and medium enterprises to largeglobal organizations—across functions such as sales, finance, accounting,documentation, and customer operations.

With 18+ years of industry expertise,Newage has established itself as a trusted technology partner for freightforwarders and logistics companies across global markets.

Role Overview

We are seeking an experienced ProductManager with strong expertise in Finance and Freight Forwarding domains todrive the vision, strategy, roadmap, and execution of our logistics and supplychain technology products. The ideal candidate will bridge business needs,customer expectations, and technology capabilities to deliver innovativesolutions that enhance operational efficiency, financial visibility, andcustomer experience.

The role requires deep understandingof freight forwarding operations, finance logistics processes, and SaaS productmanagement practices.

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Key Responsibilities

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Product Strategy & Roadmap

• Define and execute product vision, strategy, and roadmap aligned with business objectives.
• Identify market opportunities, industry trends, and customer pain points within freight forwarding and logistics operations.
• Prioritize product initiatives based on business value, customer impact, and technical feasibility.
• Drive product lifecycle management from concept to launch and continuous enhancement.

• Serve as the SME for Freight Forwarding - Finance process globally.

Stakeholder Management

• Collaborate with customers and cross-functional teams to gather requirements and define product solutions.
• Conduct workshops, product demos, and stakeholder discussions to align business needs with product strategy.

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Product Development & Delivery

• Create PRDs, user stories, and acceptance criteria.
• Partner with Engineering, QA, UX, and Business teams to deliver high-quality product releases using Agile methodologies.

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Market & Customer Insights

• Analyze market trends, competitor offerings, customer feedback, and product usage data to shape product decisions.
• Evaluate emerging technologies such as AI, automation, and analytics to drive innovation.

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Product Performance

• Define and track product KPIs, adoption, customer satisfaction, and business impact.
• Continuously improving products through data-driven decision-making and customer feedback.

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Required Qualifications

• Bachelor’s degree in engineering, Supply Chain, Logistics, Finance, or related field.
• MBA preferred.
• 12+ years of overall experience with at least 5+ years in Product Management.
• Strong domain expertise in Freight Forwarding, Logistics, Supply Chain, or Transportation Management.
• Must have strong understanding of logistics finance and accounting processes.
• Experience working with enterprise SaaS platforms.
• Strong knowledge of Agile/Scrum product development methodologies.
• Experience writing product requirements, user stories, and acceptance criteria.

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Preferred Domain Expertise

• Strong understanding of Freight Forwarding operations including Ocean Freight, Air Freight, NVOCC, Customs Clearance, Shipment Lifecycle Management, TMS, and WMS.
• Expertise on Finance processes including AP, AR, General Ledger Integration, Revenue Recognition, Cost Accruals, Profitability Management, and Financial Reporting.

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Desired Skills

• Product Strategy and Roadmap Management
• SaaS Product Development and Agile Methodologies
• Stakeholder and Customer Management
• Business Analysis and Process Mapping
• Data Analytics, Reporting, and API Integrations
• Strong Communication and Presentation Skills

About Newage

Newage Software is a leading provider of FreightForwarding ERP and digitized back-office solutions for the global logisticsindustry. Our SaaS-based platform helps freight forwarders streamlineoperations, improve visibility, reduce operational leakages, and drive businessefficiency across sales, finance, documentation, customer operations, andlogistics workflows.

With 18+ years of domain expertise, Newageserves freight forwarding and logistics companies across global markets.

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Role Overview

We are seeking anexperienced and customer-centric professional for the role of EnterpriseAccount Management to drive strategic customer acquisition, account growth, andlong-term customer success for our Freight Forwarding SaaS platform.

The ideal candidate willpossess strong domain expertise in Freight Forwarding & Logistics alongwith proven experience in enterprise SaaS, customer relationship management,renewals, and business expansion across large enterprise accounts.

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Key Responsibilities

Enterprise & Business Development

• Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.
• Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.
• Conduct product presentations, solution discussions, commercial negotiations, and contract closures.
• Build and manage enterprise pipeline to achieve revenue and growth targets.
• Collaborate with implementation and product teams for smooth customer onboarding and transition.

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Enterprise Account Management

• Manage strategic enterprise accounts and build strong \relationships with CXOs, business heads, and operational stakeholders.
• Drive customer retention, renewals, and long-term account growth.
• Identify upsell and cross-sell opportunities across business units and regions.
• Conduct periodic business reviews and strategic account planning sessions.
• Act as trusted advisor and primary escalation point for key customers.

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Customer Success & StakeholderCoordination

• Ensure successful adoption and utilization of the SaaS platform.
• Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.
• Capture customer feedback and collaborate internally for continuous product and service improvement.
• Monitor customer health, engagement, and satisfaction metrics.

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Skills & Experience

• 8–15 years of experience in:
   
  • Enterprise SaaS Products
   
  • Enterprise Account Management
   
  • Freight Forwarding / Logistics Domain
   
  • Customer Relationship & Revenue Management
 
• Strong expertise in:
   
  • Ocean & Air Freight Operations
   
  • Customs / CHA Processes
   
  • Transportation & Warehousing
   
  • Shipment Lifecycle, Documentation & Billing
 
• Proven experience handling large enterprise customers across India and Middle East markets.
• Strong track record in:
   
  • Customer acquisition
   
  • Account growth & retention
   
  • Revenue ownership
   
  • Strategic relationship management
 
• Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications

• Bachelor’s degree in business, Logistics, Supply Chain, or related field.
• Experience working with Freight Forwarding ERP / SaaS platforms.
• Exposure to digital transformation projects within logistics and supply chain organizations.

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Key Success Metrics

• Enterprise customer acquisition
• Revenue growth and account expansion
• Customer retention and renewals
• Strategic account development
• Customer satisfaction and adoption rates

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Position: Sales Manager

Experience: 8+ yrs

Location : Middle East (Dubai)

Reporting to : Global Sales Head

About NewAge :

Newage Software ( www.newage-global.com) is well-known for its freight forwarding software and digitized back-office services, which fulfil the ever-changing needs of freight forwarding and logistics industries. Our end-to-end freight forwarding SaaS-based ERP software and digitized back-office services improve operational effectiveness, avoid cost leakage, and provide actionable insights to customers. Our digitized services are based on leading technologies and automation functionality, which work well for all types of companies like small, medium, and large businesses for their sales, finance, accounting, documentation, and customer operations. Newage has been serving customers worldwide for over 18 years and has become the foremost choice in the freight forwarding and logistics industry.

The Role:  

We are expanding the sales team and looking to hire a sales Manager to grow business.  As the Sales Manager, you will have the exciting opportunity to help drive the growth across the region and shape the future of an emerging technology in the global supply chain and logistics industry. Your responsibilities will include end-to-end sales management, including driving revenue, adoption, and market penetration, across all customer segments and customer sub-verticals. This is high-quality selling with deep understanding of the customer business environment and ensuring that NewAge is the preferred partner.  

Key Accountabilities: 

·       The single most important accountability is to drive revenue growth, for SaaS Product.  

·        As an individual contributor, drive revenue goals for the region: Own sales revenue target, from hunting opportunities. 

·        Develop and execute the sales plan for Dubai / Middle East: pipeline management and logos closure. 

·        Ensure proper internal cadence to make sure we win those deals with support from pre-sales, product management, and delivery functions 

·        Accelerate customer adoption and be the evangelist for usage across the customer teams 

·        Be the growth hacker, pursue what it takes to win and make your customers delighted and successful 

·        Be the SPOC for all RFI’s/RFP’s; work closely with pre-sales and product to ensure product suitability for customer  

Ideal Profile: 

·        Already performing active hunting role, with the experience of selling in the assigned region 

·        Proven track record in selling in B2B SaaS, Product technology sales 

·        Exposure to the supply chain and logistics industries would be great 

·        Consistently delivered on quotas and often exceeded targets 

·        Have a solid testament and reference from your customers/region/industry 

·        You know how to operate in small businesses that are ambitious and yet manage work arounds the operating constraints when things are not perfect 

·        Exposure to global technology platforms and experiences in working with multi-cultural teams.

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Job Title: Senior Associate
Experience: 2 to 4 years
Industry: Freight Forwarding
Location: Chennai
Shift: Day and Night Shift

About us :

Newage Software ( www.newage-global.com)  is well-known for its freight forwarding software and digitized back-office services, which fulfil the ever-changing needs of freight forwarding and logistics industries. Our end-to-end freight forwarding SaaS-based ERP software and digitized back-office services improve operational effectiveness, avoid cost leakage, and provide actionable insights to customers. Our digitized services are based on leading technologies and automation functionality, which work well for all types of companies like small, medium, and large businesses for their sales, finance, accounting, documentation, and customer operations. Newage has been serving customers worldwide for over 18 years and has become the foremost choice in the freight forwarding and logistics industry.

Key Accountabilities:

•       Shipping Documentation: Handle end-to-end shipping import/export documentation back-office process.

•       Ensure compliance with relevant regulations and standards.

•       Coordinate with shipping lines and other stakeholders.

•       Mailbox Management: Manage and oversee assigned mailboxes.

•       Provide timely responses to email queries.

•       Client Coordination: Maintain current knowledge of client scope requirements and processes.

•       Assist in resolving processing issues or customer escalations as they arise.

•       Provide regular updates to clients on shipment status and other relevant information.

Required Qualifications:

•   Education: Any bachelor's degree, preferably in Logistics or Supply Chain Management.

•    Experience:

2 to 4  years of relevant experience in freight forwarding, with a focus on export  and import shipping documentation and operations.

Good  knowledge of shipping and logistics concepts, good communication skills, proficiency  in email writing.

Ability to handle multiple tasks and work under pressure.

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