Learn and Grow With Us

About Newage

Newage Software & Solutions is a leading provider of Freight Forwarding ERP and Digital Back-Office Services for the global logistics industry.

Our end-to-end SaaS-based ERP platform empowers freight forwarders and logistics organizations to streamline operations, improve productivity, reduce operational costs, and gain actionable business insights. Leveraging advanced cloud technologies and automation, our solutions support organizations of all sizes across Sales, Operations, Finance, Documentation, Customer Service, and Accounting.

With over 18 years of domain expertise, Newage serves customers across 30+ countries, helping freight forwarding businesses accelerate their digital transformation journey.

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About the Role

We are looking for a highly motivated and customer focused Inside Sales Specialist to support pipeline generation and business growth across India, the Middle East (GCC), and the Americas.

The ideal candidate will have experience in B2B SaaS Inside Sales, lead qualification, customer engagement, account research, and Salesforce CRM. This role will work closely with the Sales and Marketing teams to engage prospective customers, qualify opportunities, and coordinate meetings that advance the sales pipeline.

Rather than focusing on high-volume cold calling, this role emphasizes building meaningful customer conversations, following up on marketing initiatives, nurturing prospects, and supporting strategic account engagement.

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Key Responsibilities

• Engage and qualify prospective customers generated through marketing campaigns, events, referrals, partner channels, and targeted account initiatives.  

• Research target accounts and identify key stakeholders, including CXOs, Business Heads, IT Leaders, and Operations Leaders.  

• Initiate conversations with prospective customers through appropriate communication channels to understand business needs and assess solution fit.  

• Qualify sales opportunities using structured qualification methodologies such as BANT, MEDDICC, or SPIN Selling.  

• Schedule discovery meetings, product demonstrations, and solution discussions for the Sales and Pre-Sales teams.  

• Collaborate closely with Sales and Marketing to ensure timely follow-up on inbound enquiries and strategic account opportunities.  

• Maintain accurate customer information, activities, opportunities, and pipeline updates in Salesforce CRM.  

• Support lead nurturing activities by following up with prospects and maintaining ongoing engagement throughout the sales cycle.  

• Conduct market and account research to identify new business opportunities and customer expansion potential.  

• Prepare pipeline reports, sales activity updates, and CRM dashboards for management review.  

• Consistently achieve monthly and quarterly KPIs related to qualified opportunities, meetings scheduled, pipeline contribution, and lead conversion.  

• Stay updated on industry trends, customer challenges, competitor offerings, and developments within the freight forwarding and logistics technology market.  

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Required Skills & Experience

• 5+ years of experience in Inside Sales, Business Development, Sales Development, or Lead Qualification within a B2B SaaS or Enterprise Software environment.  

• Proven experience engaging enterprise customers across India, the Middle East (GCC), North America, and preferably Latin America.  

• Strong experience in customer engagement, opportunity qualification, pipeline management, and supporting enterprise sales teams.  

• Hands-on experience with Salesforce CRM, including Lead & Opportunity Management, Pipeline Tracking, Reports, Dashboards, and CRM hygiene.  

• Familiarity with sales intelligence and account research tools such as LinkedIn Sales Navigator, Apollo.io, ZoomInfo, Cognism, Lusha, LeadIQ, RocketReach, or similar platforms.  

• Experience working alongside Marketing teams to qualify inbound leads and support account-based sales initiatives.  

• Excellent communication, presentation, stakeholder management, and relationship-building skills, with the ability to engage senior business decision-makers.  

• Prior experience in SaaS, Enterprise Software, Freight Forwarding, Logistics, Supply Chain, or ERP solutions will be an added advantage.  

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Educational Qualification

• Bachelor’s degree in business administration, Marketing, Engineering, or a related discipline.  

• MBA in Marketing, Sales, International Business, or a related field will be an added advantage.

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About the Role

We are looking for an experienced SeniorSolution Consultant with deep expertise in Freight Forwarding, InternationalLogistics, and Supply Chain SaaS solutions. This role is pivotal in drivingbusiness growth by leading customer engagements, identifying businesstransformation opportunities, and delivering value-driven technology solutions.

The ideal candidate will possess a strongblend of domain consulting, solution selling, business transformation, anddigital logistics expertise. Rather than functioning as a traditional pre-salesresource, this individual will proactively engage prospective customers, leadsolution-driven sales conversations, and serve as a trusted advisor throughoutthe customer journey.

You will work closely with Product,Marketing, Implementation, and Customer Success teams to help enterprisecustomers optimize freight forwarding operations through innovative SaaSsolutions while influencing product strategy by identifying market trends,automation opportunities, integration requirements, and emerging industryneeds.

Key Responsibilities

Solution Consulting & SolutionSelling

• Lead customer engagements by positioning Newage NXT solutions to address complex business challenges and digital transformation initiatives.
• Own solution-driven customer conversations from discovery through solution validation, acting as a strategic business consultant rather than a traditional sales support resource.
• Conduct discovery workshops to understand customer business processes, operational challenges, and transformation goals.
• Analyze existing freight forwarding workflows and recommend best-fit SaaS solutions.
• Deliver compelling product demonstrations, executive presentations, and Proof of Concepts (POCs) tailored to customer requirements.
• Develop value-based business cases highlighting operational improvements, automation opportunities, ROI, and business outcomes.
• Lead functional discussions during RFP/RFI responses and contribute to solution proposals and technical documentation.

Business Transformation & DomainConsulting

• Act as a trusted advisor for customers undergoing digital transformation in freight forwarding and logistics operations.
• Recommend best practices to optimize business processes, improve operational efficiency, reduce manual effort, and increase automation.
• Identify measurable productivity improvements, cost savings, and ROI opportunities for customers.
• Design solutions that streamline processes such as: Customer Booking, Spot Quotation, Shipment Lifecycle Management, Documentation Management, Customs Compliance, Rate Management, Order Management & Fulfillment, Supplier Collaboration, Transportation Planning

Solution Design & ProductCollaboration

• Translate business requirements into scalable functional solution designs.
• Collaborate closely with Product Management and Engineering teams to bridge customer requirements with product capabilities.
• Identify enhancement opportunities, industry trends, and competitive differentiators that improve the platform.
• Recommend integrations with ERP, CRM, TMS, WMS, EDI providers, customs platforms, carrier networks, and third-party logistics applications.
• Drive continuous improvement of solution methodologies, implementation approaches, and consulting frameworks.

Customer Engagement & Leadership

• Build trusted relationships with enterprise customers, business leaders, and executive stakeholders.
• Lead customer workshops, business process assessments, and solution consulting engagements.
• Support implementation teams during project kick-offs and solution handovers to ensure a seamless customer transition.
• Mentor junior consultants and foster knowledge sharing across cross-functional teams.
• Represent Newage NXT at customer meetings, executive briefings, logistics conferences, industry forums, webinars, and trade exhibitions.

Market Development, Industry Engagement& Business Growth

• Develop and maintain strong relationships with regional freight forwarding, logistics, and supply chain trade associations to enhance Newage NXT's market presence and industry influence.
• Actively participate in regional trade association meetings, networking forums, and industry initiatives to identify emerging trends, customer needs, and business opportunities.
• Represent Newage NXT at company-sponsored and industry events, including trade conferences, member network events, technology forums, exhibitions, and logistics summits to generate market awareness and customer engagement.
• Work closely with the Marketing team to develop and deliver product webinars, solution-focused presentations, thought leadership content, digital campaigns, and customer outreach initiatives that strengthen market positioning and demand generation.
• Contribute to marketing collateral, case studies, whitepapers, blogs, and customer success stories that demonstrate Newage NXT's industry expertise.
• Research into customer businesses, competitive landscapes, and emerging logistics trends to identify new growth opportunities.
• Provide strategic insights that support product roadmap planning and business growth initiatives.
• Contribute directly to revenue growth by leading solution-based customer engagements and demonstrating measurable business value through domain expertise and consultative selling.

Preferred Experience

• 12+ years of experience in Solution Consulting, Solution Selling, Business Consulting, or Enterprise SaaS Consulting.
• Strong experience with Freight Forwarding, International Logistics, or Supply Chain SaaS products.
• Proven experience leading customer-facing solution engagements throughout enterprise sales cycles.
• Experience working with enterprise customers across global markets.
• Proven track record of driving digital transformation initiatives in logistics organizations.
• Experience engaging with senior business stakeholders and executive decision-makers.
• Exposure to ERP, TMS, WMS, CRM, API, and EDI integrations.
• Excellent executive-level presentation, negotiation, stakeholder management, and consultative selling skills.
• Experience representing organizations at industry conferences, trade associations, customer events, and technology forums is highly preferred.

Qualifications

• Bachelor’s degree in engineering, Computer Science, Supply Chain, Logistics, or a related field.
• MBA in Supply Chain, Operations, or Business Management is preferred.
• Relevant certifications in Logistics, Supply Chain, Cloud Technologies, or SaaS Solutions are an added advantage.

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About the Role

We are looking for an experienced WMSSolution Consultant with strong expertise in Warehouse Management Systems andcustomer-facing experience. The ideal candidate should have worked inSaaS-based WMS products and possess the ability to understand customer businessprocesses, conduct product demonstrations, provide solution consulting, andsupport pre-sales engagements across logistics and supply chain customers.

The role also requires close collaborationwith Product and Business Analysis teams by providing domain guidance, businessprocess inputs, and functional recommendations for continuous WMS productenhancement and development.

Key Responsibilities

• Engage with prospective and existing customers to understand warehouse operations, business challenges, and process requirements.
• Conduct detailed product demonstrations, workshops, and solution presentations for enterprise customers.
• Map customer requirements with WMS product capabilities and propose optimized solutions.
• Work closely with Sales, Product, Business Analysts, and Implementation teams during the pre-sales and solutioning lifecycle.
• Provide functional guidance and domain expertise to WMS Business Analysts for product development and feature enhancement initiatives.
• Support Product teams in defining business requirements, operational workflows, and industry best practices for WMS enhancements.
• Participate in requirement discussions, gap analysis, and product roadmap recommendations.
• Prepare solution documents, process flows, functional requirement discussions, and proposal responses.
• Provide domain consulting on warehouse operations including Inbound, outbound, inventory, picking, put-away, replenishment, cycle counting, wave planning, and warehouse automation workflows.
• Support RFP/RFI responses and customer presentations.
• Participate in client meetings, business discovery sessions, and solution discussions.
• Recommend best practices and operational improvements using WMS and logistics technology solutions.
• Coordinate with implementation teams to ensure smooth transition from pre-sales to project execution.
• Stay updated on market trends, warehouse automation, supply chain digitization, and SaaS-based logistics technologies.

Required Skills

• Strong experience in Warehouse Management Systems (WMS).
• Experience in SaaS-based logistics or supply chain products.
• Excellent customer-facing, consulting, and presentation skills.    
• Expertise in conducting product demos and solution workshops.
• Strong understanding of warehouse operations and supply chain processes.
• Ability to guide Business Analysts on functional workflows and product requirements.
• Experience in solution consulting, pre-sales, functional consulting, or product consulting roles.
• Strong communication, stakeholder management, and documentation skills.
• Exposure to integrations, handheld/RF devices, barcode systems, automation, ASRS, or warehouse robotics will be an added advantage.

Preferred Background

• Experience working with WMS SaaS product companies.
• Prior experience in Logistics, 3PL, Supply Chain, Freight Forwarding, Distribution, or E-commerce warehousing domain.
• Exposure to enterprise customer engagements and global implementations preferred.

Education

• Bachelor’s degree in engineering, Supply Chain, Logistics, IT, or related field.
• MBA/Supply Chain certifications will be an added advantage.

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About Newage

Newage Software (www.newage-global.com) is a leading provider offreight forwarding software and digitized back-office services, designed tomeet the evolving needs of the freight forwarding and logistics industry.

Our end-to-end SaaS-based ERPplatform and digital back-office solutions help logistics companies improveoperational efficiency, reduce cost leakages, and gain actionable businessinsights. These solutions leverage advanced technologies and automation tosupport businesses of all sizes—from small and medium enterprises to largeglobal organizations—across functions such as sales, finance, accounting,documentation, and customer operations.

With 18+ years of industry expertise,Newage has established itself as a trusted technology partner for freightforwarders and logistics companies across global markets.

Role Overview

We are seeking an experienced ProductManager with strong expertise in Finance and Freight Forwarding domains todrive the vision, strategy, roadmap, and execution of our logistics and supplychain technology products. The ideal candidate will bridge business needs,customer expectations, and technology capabilities to deliver innovativesolutions that enhance operational efficiency, financial visibility, andcustomer experience.

The role requires deep understandingof freight forwarding operations, finance logistics processes, and SaaS productmanagement practices.

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Key Responsibilities

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Product Strategy & Roadmap

• Define and execute product vision, strategy, and roadmap aligned with business objectives.
• Identify market opportunities, industry trends, and customer pain points within freight forwarding and logistics operations.
• Prioritize product initiatives based on business value, customer impact, and technical feasibility.
• Drive product lifecycle management from concept to launch and continuous enhancement.

• Serve as the SME for Freight Forwarding - Finance process globally.

Stakeholder Management

• Collaborate with customers and cross-functional teams to gather requirements and define product solutions.
• Conduct workshops, product demos, and stakeholder discussions to align business needs with product strategy.

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Product Development & Delivery

• Create PRDs, user stories, and acceptance criteria.
• Partner with Engineering, QA, UX, and Business teams to deliver high-quality product releases using Agile methodologies.

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Market & Customer Insights

• Analyze market trends, competitor offerings, customer feedback, and product usage data to shape product decisions.
• Evaluate emerging technologies such as AI, automation, and analytics to drive innovation.

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Product Performance

• Define and track product KPIs, adoption, customer satisfaction, and business impact.
• Continuously improving products through data-driven decision-making and customer feedback.

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Required Qualifications

• Bachelor’s degree in engineering, Supply Chain, Logistics, Finance, or related field.
• MBA preferred.
• 12+ years of overall experience with at least 5+ years in Product Management.
• Strong domain expertise in Freight Forwarding, Logistics, Supply Chain, or Transportation Management.
• Must have strong understanding of logistics finance and accounting processes.
• Experience working with enterprise SaaS platforms.
• Strong knowledge of Agile/Scrum product development methodologies.
• Experience writing product requirements, user stories, and acceptance criteria.

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Preferred Domain Expertise

• Strong understanding of Freight Forwarding operations including Ocean Freight, Air Freight, NVOCC, Customs Clearance, Shipment Lifecycle Management, TMS, and WMS.
• Expertise on Finance processes including AP, AR, General Ledger Integration, Revenue Recognition, Cost Accruals, Profitability Management, and Financial Reporting.

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Desired Skills

• Product Strategy and Roadmap Management
• SaaS Product Development and Agile Methodologies
• Stakeholder and Customer Management
• Business Analysis and Process Mapping
• Data Analytics, Reporting, and API Integrations
• Strong Communication and Presentation Skills

About Newage

Newage Software is a leading provider of FreightForwarding ERP and digitized back-office solutions for the global logisticsindustry. Our SaaS-based platform helps freight forwarders streamlineoperations, improve visibility, reduce operational leakages, and drive businessefficiency across sales, finance, documentation, customer operations, andlogistics workflows.

With 18+ years of domain expertise, Newageserves freight forwarding and logistics companies across global markets.

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Role Overview

We are seeking anexperienced and customer-centric professional for the role of EnterpriseAccount Management to drive strategic customer acquisition, account growth, andlong-term customer success for our Freight Forwarding SaaS platform.

The ideal candidate willpossess strong domain expertise in Freight Forwarding & Logistics alongwith proven experience in enterprise SaaS, customer relationship management,renewals, and business expansion across large enterprise accounts.

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Key Responsibilities

Enterprise & Business Development

• Identify, engage, and acquire enterprise customers in Freight Forwarding, Logistics, CHA, NVOCC, and Supply Chain sectors.
• Drive consultative customer engagements by understanding business processes and recommending the most suitable SaaS solutions.
• Conduct product presentations, solution discussions, commercial negotiations, and contract closures.
• Build and manage enterprise pipeline to achieve revenue and growth targets.
• Collaborate with implementation and product teams for smooth customer onboarding and transition.

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Enterprise Account Management

• Manage strategic enterprise accounts and build strong \relationships with CXOs, business heads, and operational stakeholders.
• Drive customer retention, renewals, and long-term account growth.
• Identify upsell and cross-sell opportunities across business units and regions.
• Conduct periodic business reviews and strategic account planning sessions.
• Act as trusted advisor and primary escalation point for key customers.

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Customer Success & StakeholderCoordination

• Ensure successful adoption and utilization of the SaaS platform.
• Coordinate with implementation, product, support, and leadership teams to address customer needs and escalations.
• Capture customer feedback and collaborate internally for continuous product and service improvement.
• Monitor customer health, engagement, and satisfaction metrics.

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Skills & Experience

• 8–15 years of experience in:
   
  • Enterprise SaaS Products
   
  • Enterprise Account Management
   
  • Freight Forwarding / Logistics Domain
   
  • Customer Relationship & Revenue Management
 
• Strong expertise in:
   
  • Ocean & Air Freight Operations
   
  • Customs / CHA Processes
   
  • Transportation & Warehousing
   
  • Shipment Lifecycle, Documentation & Billing
 
• Proven experience handling large enterprise customers across India and Middle East markets.
• Strong track record in:
   
  • Customer acquisition
   
  • Account growth & retention
   
  • Revenue ownership
   
  • Strategic relationship management
 
• Excellent communication, presentation, negotiation, and stakeholder management skills.

Preferred Qualifications

• Bachelor’s degree in business, Logistics, Supply Chain, or related field.
• Experience working with Freight Forwarding ERP / SaaS platforms.
• Exposure to digital transformation projects within logistics and supply chain organizations.

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Key Success Metrics

• Enterprise customer acquisition
• Revenue growth and account expansion
• Customer retention and renewals
• Strategic account development
• Customer satisfaction and adoption rates

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Job Title: Senior Associate
Experience: 2 to 4 years
Industry: Freight Forwarding
Location: Chennai
Shift: Day and Night Shift

About us :

Newage Software ( www.newage-global.com)  is well-known for its freight forwarding software and digitized back-office services, which fulfil the ever-changing needs of freight forwarding and logistics industries. Our end-to-end freight forwarding SaaS-based ERP software and digitized back-office services improve operational effectiveness, avoid cost leakage, and provide actionable insights to customers. Our digitized services are based on leading technologies and automation functionality, which work well for all types of companies like small, medium, and large businesses for their sales, finance, accounting, documentation, and customer operations. Newage has been serving customers worldwide for over 18 years and has become the foremost choice in the freight forwarding and logistics industry.

Key Accountabilities:

•       Shipping Documentation: Handle end-to-end shipping import/export documentation back-office process.

•       Ensure compliance with relevant regulations and standards.

•       Coordinate with shipping lines and other stakeholders.

•       Mailbox Management: Manage and oversee assigned mailboxes.

•       Provide timely responses to email queries.

•       Client Coordination: Maintain current knowledge of client scope requirements and processes.

•       Assist in resolving processing issues or customer escalations as they arise.

•       Provide regular updates to clients on shipment status and other relevant information.

Required Qualifications:

•   Education: Any bachelor's degree, preferably in Logistics or Supply Chain Management.

•    Experience:

2 to 4  years of relevant experience in freight forwarding, with a focus on export  and import shipping documentation and operations.

Good  knowledge of shipping and logistics concepts, good communication skills, proficiency  in email writing.

Ability to handle multiple tasks and work under pressure.

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